Terms and Conditions of Use 21hut Platform

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and 21hut ("Platform", "We", "Company"). This document governs all aspects of your use of the website, mobile application, and any services provided by 21hut.

Your continued use of this platform following any amendments to these Terms will be deemed as your acceptance of those changes. We encourage all members to review this page periodically to ensure you are always aware of the latest version of our Terms.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy ours, all of which form one complete agreement between you and 21hut.

To register and use 21hut services, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Be an individual with full legal capacity to enter into a binding agreement.
• Not a resident or citizen of any country that prohibits online betting activities under their local laws.
• Never been directed to self-exclude from any registered or recognised wagering platform.
• Not acting on behalf of any third party in creating an account or conducting any transactions.

21hut reserves the right to request proof of identity at any time to verify member eligibility. The Know Your Customer (KYC) process must be completed before any first withdrawal is processed. Accepted documents include national ID, passport, and utility bills as proof of address.

Each member is only permitted to hold one (1) active account at 21hut at any time. Registering additional accounts using the same name, identification number, phone number, email address, IP address, or payment method is strictly prohibited.

During registration, you are required to provide accurate, current, and complete information. It is your responsibility to update your account details should any changes occur. 21hut is not liable for any losses arising from outdated or inaccurate account information.

You are solely responsible for:

• Keep your account password secure and do not share it with anyone.
• Ensure that no other party uses your account without your knowledge.
• Notify us immediately via customer support if you suspect any unauthorized access to your account.
• Log out of your account when using a shared device.

21hut supports a variety of approved payment methods for the convenience of Malaysia members, including FPX bank transfer, DuitNow QR, Touch 'n Go eWallet, GrabPay, and several major local banks. All financial transactions are processed using 256-bit SSL encryption to ensure the security of your data.

Regarding deposits:

• The minimum deposit is RM 30 per transaction unless otherwise stated in a specific promotion.
• Deposits are typically credited to your account within 1 to 5 minutes depending on the payment method selected.
• All deposits must come from an account or payment method registered under the member's own name. Third-party deposits are not accepted.

Regarding withdrawals:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawal requests will be processed within 15 minutes to 3 hours after KYC verification is complete.
• Withdrawals can only be made to a bank account or e-wallet registered under the same member's name.
• The first withdrawal requires full KYC verification before it can be processed.
• 21hut reserves the right to request additional supporting documents for withdrawals exceeding certain limits as a fraud prevention measure.

21hut offers a wide range of bonuses and promotions for both new and existing members. Each promotional offer has its own terms clearly stated on the Promotions ours. The general conditions applicable to all bonuses are as follows:

• Each bonus is subject to wagering requirements that must be met before any withdrawal from the bonus balance is permitted.
• The welcome bonus is only available to new members making their first deposit. Only one welcome bonus is granted per member.
• Betting on both sides (arbitrage betting) using bonus funds is prohibited and will result in the cancellation of the bonus and any related wins.
• Bonuses may not be transferred between accounts or converted directly to cash without meeting the wagering requirements.
• 21hut reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.
• In the event of any misunderstanding regarding promotional terms, the decision of 21hut management is final.

All bets placed at 21hut are subject to the specific game rules set for each product — whether Sports, Live Casino, Slots, or Fish Shooting Games. Specific rules can be found in the help section of each game.

General principles that apply to all forms of wagering at 21hut:

• All betting outcomes are final after the relevant event or round has concluded, unless a verifiable technical failure has occurred.
• Bets placed after an event or round has commenced (except in permitted live betting mode) will be automatically voided.
• In the event of a disputed outcome caused by a technical failure, 21hut reserves the right to void the relevant bet and refund the funds to the member.
• Minimum and maximum betting limits vary by game type and will be clearly displayed within the game interface.
• The use of bots, automated programs, or any tools that provide an unfair advantage is strictly prohibited.

All games at 21hut use a Random Number Generator (RNG) certified by independent auditing bodies to ensure the fairness of every game outcome. Game results cannot be influenced by any party, including 21hut staff.

As a 21hut member, you agree to use this platform responsibly and ethically. The following are strictly prohibited on our platform:

• Communicating in a threatening, abusive, or offensive manner towards other members or 21hut staff.
• Spreading false information, defamatory content, or illegal material through any communication channel on the platform.
• Attempting to hack, breach, or disrupt the normal functioning of the 21hut platform.
• Engaging in any form of money laundering or financing illegal activities using a 21hut account.
• Exploiting any bugs or technical vulnerabilities in the system for personal gain. Any bugs discovered must be reported to customer support.
• Colluding with other members to manipulate game outcomes or gain an unfair advantage.

21hut reserves the right to take appropriate action against any member found to be in violation of these conduct rules, including formal warnings, temporary suspension, or permanent account closure depending on the severity of the breach.

21hut values the privacy of every member. We collect, store, and process your personal data solely for the purposes of account management, transaction processing, fraud prevention, and improving our services.

Your personal information will not be sold, shared, or disclosed to third parties without your consent, except in the following circumstances:

• When required by law or a valid court order.
• To service providers directly involved in platform operations (e.g. payment processors), who are subject to strict confidentiality agreements.
• To prevent or investigate fraudulent activity or money laundering.

More information on how we handle your personal data can be found in our Privacy Policy our detailed.

21hut provides the wagering platform "as is" and makes no guarantee that the service will always be free from interruptions, errors, or delays. We will endeavour to keep the platform running smoothly, but technical disruptions may occasionally be unavoidable.

21hut is not liable for:

• Any financial losses incurred as a result of a member's own betting decisions.
• Service disruptions caused by factors beyond our control, such as internet outages, third-party infrastructure failures, or natural disasters.
• Losses arising from the use of an account by an unauthorised party due to a member's own negligence in safeguarding their login credentials.
• Any taxes, duties, or charges imposed by local authorities on a member's wins.

Members may close their account at any time by contacting our customer support. Any valid balance in the account will be returned to the registered payment method upon completion of the verification process, provided there are no pending bets or unresolved security issues.

21hut reserves the right to suspend or close a member's account immediately without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Confirmation that a member is under 18 years of age.
• Reasonable verification or suspicion of fraudulent activity or money laundering.
• Use of multiple accounts or abuse of the bonus system.
• Instructions from regulatory authorities or law enforcement.

In the event of account closure due to fraud or a serious breach, 21hut reserves the right to hold the account balance while an investigation is conducted. Should the investigation confirm fraud, the relevant funds may be forfeited.

21hut reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Members will be notified of material amendments via their registered email or in-platform notification at least 7 days before it takes effect, except in circumstances requiring immediate changes for legal or security reasons.

It is your responsibility to check this page from time to time. Your continued use of the 21hut platform after any amendment takes effect constitutes your acceptance of the latest version of the Terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, our team is ready to assist you. You may reach us through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform.
• Email: [email protected] (response time within 24 hours)
• FAQ Page: Visit our FAQ page for answers to frequently asked questions.

For more complex complaints, we recommend including your account number, date of incident, and full details of the issue so our team can resolve it faster and more accurately.